Customer Experience is King: How European Tour Destinations is helping Venues enhance theirs

By Emily Kay 3 months ago

Global research demonstrates that the experience economy is growing in leaps and bounds. In this competitive marketplace, the customer journey is king. Ian Knox, Operations Manager at European Tour Destinations, shares how the network’s Mystery Shopper programme challenges its world class venues to constantly evolve and enhance their customer experience – helping them stay at the top of the game. 

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